Frequently Asked Questions
12jet FAQ — answers to all your
questions, right here
From accounts to payments, bonuses to security — find detailed answers to any question about 12jet on this page.
Whether you are a new player just joining 12jet or a long-time member, questions come up. On this FAQ page we have provided straightforward answers to the most frequently asked questions about opening an account, depositing and withdrawing money via bKash/Nagad/Rocket, cricket betting and slot games, bonuses and promotions, and responsible gaming. If you cannot find the answer you need, our 24/7 live chat support is always ready to help.
Account
Account and Registration
To open an account at 12jet you will need an active mobile number, a valid email address, and your full name and date of birth. The registration process is fully available in English and can be completed in just a few minutes. Please note that 12jet is only for people aged 21 and above.
No, each person may only hold one account. If you attempt to create multiple accounts using the same mobile number or email, those accounts may be closed and the balance may be forfeited. 12jet enforces this rule strictly to ensure fair play.
If you have forgotten your password, use the "Forgot Password" option on the login page. A reset link will be sent to your registered mobile number or email. If you fail repeatedly, your account may be temporarily locked — in that case, please contact our 24/7 live chat.
Yes, identity verification may be required before a withdrawal is processed. This keeps your account secure and prevents unauthorised transactions. A clear photo of your national ID card or passport is generally sufficient. The entire process is secure and confidential.
Payments
Deposits and Withdrawals
Deposits made via bKash, Nagad and Rocket are typically credited to your 12jet account instantly. If there is a delay due to a network issue, please wait 5–10 minutes and keep your payment reference number — contact support if needed.
The minimum deposit at 12jet is ৳300 and the minimum withdrawal is ৳1,000. These limits apply to all methods — bKash, Nagad and Rocket. You can make multiple small deposits, but please make sure your withdrawal meets the minimum amount.
Approved withdrawals generally reach your bKash, Nagad or Rocket account within 5 to 30 minutes. The process is faster when account verification is complete. If it takes longer than 30 minutes, please let us know via live chat.
12jet does not charge any deposit or withdrawal fees. However, bKash, Nagad or Rocket may apply their own transaction charges according to their respective policies. Please check the relevant provider's site for the latest information.
Log in to 12jet, go to the deposit menu and select Nagad. Send the required amount to the merchant number shown, then enter the transaction ID in the form. Your 12jet wallet balance will be updated within moments.
Gameplay
Games and How to Play
Go to the cricket betting section of 12jet to bet on Bangladesh Premier League (BPL) and all other cricket events. You can place bets before the match starts as well as live during the match. Markets include match winner, toss, top batter, highest wicket-taker and more. Read the odds and rules carefully before placing a bet.
RTP (Return to Player) is the average percentage that a slot game theoretically pays back over a long period. It is a long-term average, not a guaranteed return for any single session. All games at 12jet use certified random number generators (RNG), which ensure fair and unbiased results.
Yes, 12jet is fully mobile-friendly. You can access the site from your smartphone browser without downloading any separate app. Cricket betting, slots, live casino and payments are all available on both Android and iOS devices.
In the live casino, a real dealer runs the game in real time from a studio and you participate via a video stream. Games from top providers such as Evolution Gaming and Ezugi are available at 12jet. A good internet connection gives you the best experience.
Yes, Spribe's Aviator is available at 12jet. It is a crash-style game where a plane flies and the multiplier keeps rising — you need to cash out before the plane crashes. The game is simple but fast-paced, so it is wise to start with small bets.
Pirate Fishing is a multiplayer fishing arcade game where players shoot fish and special targets moving across the screen to earn points. In this JILI game, different types of fish carry different values — catching the big boss characters rewards bigger prizes.
Offers
Bonuses and Promotions
After opening a new account at 12jet, you will receive a 100% match bonus on your first deposit of any amount — up to ৳10,000. This means if you deposit ৳10,000 you can start playing with ৳20,000 in total. The bonus is added to your account automatically.
A wagering requirement is the condition that specifies how many times you must use bonus funds as bets before you can withdraw them. The wagering requirement for the 12jet welcome bonus is 10x — meaning you must wager 10 times the bonus amount before making a withdrawal. This is a relatively low condition compared to the market.
The 12jet VIP program has three tiers: Bronze, Silver and Gold. You can move up to a higher tier through regular play. Bronze members receive up to 0.5% cashback per week, Silver members receive 1.0% and Gold members receive 1.5%.
Yes, bonus balance can generally be used across various sections of the site including cricket betting. However, specific promotions may have game-specific conditions. Read the relevant terms and conditions carefully before accepting a bonus, or ask via live chat.
Yes, 12jet offers special promotions during various festivals and sporting seasons. During Eid, the BPL tournament, IPL and the T20 World Cup, offers such as reload bonuses, free bets and extra cashback may be available. Check the promotions page regularly for the latest offers.
Safety
Security and Responsible Gaming
Yes, 12jet uses SSL encryption technology to keep all your personal and financial information secure. Your data is never sold or shared with third parties. To learn more about our privacy practices, please visit the privacy policy page.
No, 12jet is only for people aged 21 and above. This platform is strictly prohibited for minors. Age is verified during registration and confirmed as part of the account opening process. Please prevent minors from accessing the platform.
12jet takes responsible gaming seriously. If you feel you are unable to control your play, go to our responsible gaming page and set a deposit limit, or contact support to request self-exclusion. Please seek help from family and friends.
If you want to take a break from gaming temporarily or permanently, please contact our 24/7 live chat support or send an email to [email protected]. Our team will process your request promptly. This service is free and provided without any questions asked.
Yes, 12jet offers the option to set daily, weekly or monthly deposit limits as a responsible gaming tool. Once a limit is set, it cannot easily be increased — reducing a limit takes effect immediately, but increasing it requires a waiting period. Visit the responsible gaming page for more information.
The 12jet support team is available seven days a week, around the clock, to help you in English. Click the live chat button on the site and you can speak with a support agent within moments. To contact us by email, write to [email protected].
Still have questions? Get in touch with support
Our expert team is available 24/7 to resolve any issue you have. Via live chat or email — whichever you prefer.
Support Channels
Contact us
Live Chat
Click the live chat icon on the site — get instant support in English 24/7. Most issues are resolved within a few minutes.
Email Support
For more detailed matters, write to us at [email protected]. We will reply as soon as possible.