12jet's Privacy Policy

We collect various types of information while you use the 12jet platform. This information falls into two main categories: information you provide directly and information collected automatically.

1.1 Personally Identifiable Information

During registration and account verification, we may collect the following information:

• Full name and date of birth
• Email address
• National ID number or passport number (for identity verification)
• Residential address
• Mobile banking account details (bKash, Nagad, Rocket)

1.2 Financial Information

To process transactions, we collect information related to payment methods, such as mobile banking numbers and transaction history. We never store full card numbers or bank PINs.

1.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Platform access time and log data
• Session cookies and usage statistics

1.4 Gaming Information

Your betting history, game preferences, deposit and withdrawal transaction records, and bonus usage information are stored in our system. This information is essential for responsible gaming monitoring and account security.

We collect information through the following methods:

• Directly provided information: What you share during account registration, completing verification forms, contacting support, or completing transactions.
• Automatic collection: Technical information is collected automatically through cookies, web beacons, and similar tracking technologies.
• Information from third parties: Relevant information may be received from identity verification services or payment processors.

12jet uses your personal information only for specific and legitimate purposes. The reasons we use information are as follows:

3.1 Account Management

• Completing registration and identity verification processes
• Ensuring account security and preventing unauthorized access
• Accurately maintaining transaction history and balance

3.2 Service Delivery and Improvement

• Delivering betting, gaming, and payment services without interruption
• Personalizing user experience and improving the platform
• Diagnosing and resolving technical issues

3.3 Legal and Regulatory Compliance

• Enforcing responsible gaming policies and age verification
• Anti-money laundering (AML) and fraud detection
• Meeting applicable legal obligations and maintaining records for audit purposes

3.4 Communication and Support

• Providing assistance with issue resolution by the customer service team
• Sending important account or security-related notifications
• Informing about new services or policy changes (only where relevant)

The security of your personal information is of the utmost importance to us. 12jet employs multiple layers of technical and organizational measures:

• SSL Encryption: All data transfers between your browser and our servers are protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information, especially financial data, remains encrypted even when stored.
• Access Controls: Only authorized personnel may access personal information, and only on a need-to-know basis.
• Security Monitoring: Continuous system monitoring detects and addresses unusual activity immediately.
• Firewall Protection: Advanced firewalls and intrusion prevention systems remain active at all times.

12jet does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted partners to deliver core services such as payment processing (bKash, Nagad, Rocket), identity verification, and cybersecurity. These partners are bound by strict confidentiality agreements and may use information only for specified purposes.

5.2 Legal Requirements

We may be required to share information with relevant authorities under a court order, government directive, or applicable law. In such cases, we provide only the minimum information necessary.

5.3 Fraud and Anti-Money Laundering Prevention

Relevant information may be provided to regulatory bodies for anti-money laundering (AML) and fraud detection purposes.

5.4 Business Transfers

If any part or all of 12jet is transferred to another organization in the future, user information may also form part of that transfer. In such cases, the new controlling party will also be required to comply with this privacy policy.

The 12jet.cam website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and storing cart or balance information. They cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences and settings, such as language preference or game customization. They provide a personalized experience.

6.3 Analytics Cookies

We use analytics cookies to analyze platform usage statistics. This information is collected in anonymous and aggregated form.

12jet provides services only to those aged 21 and above. We do not knowingly collect or store personal information from any minor.

Age verification is a mandatory step in the registration process. If we become aware that a user is under 21, that account will be closed immediately and the collected information will be deleted. If a parent or guardian suspects their minor child is using our platform, please contact us at [email protected].

As a 12jet user, you have the following rights. To exercise these rights, write to [email protected].

8.1 Right to Access

You may request a copy of your personal information held by us at any time.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. We will update it within a maximum of 15 business days.

8.3 Right to Deletion

In certain circumstances (such as after closing your account), you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In special circumstances, you may request that the processing of your information be restricted.

8.5 Right to Lodge a Complaint

If you have any concerns about our privacy practices, please contact [email protected] first. We will consider your complaint seriously.

We do not retain any personal information beyond what is necessary. Data retention periods are as follows:

• Active account information: For the entire duration that the account remains active.
• Transaction records: A minimum of 5 years for financial regulation and audit purposes.
• Identity verification documents: A specified period after account closure in accordance with legal requirements.
• Communication records: Customer service history for a maximum of 2 years.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies expire within 30–365 days.

After the retention period ends, information is securely and permanently deleted or anonymized so that personal identification is no longer possible.

12jet may update this privacy policy from time to time. The policy may be revised due to changes in services, the introduction of new technologies, or legal requirements.

For significant changes, we will notify users via email or through a clear notice on the platform. The effective date of the revised policy will be stated on this page.

If you continue using the platform after changes are published, you are considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will try to respond as quickly as possible after receiving your request, and will generally reply within business working days.