Responsible Gaming

12jet's commitment to safe and responsible entertainment

Enjoy entertainment on our platform within your limits — 12jet provides multiple tools and support for your protection.

For ages 21 and above only
Our Commitment

Why is responsible gaming important?

12jet is a trusted online entertainment platform in Bangladesh. We believe online gaming is enjoyable only when played responsibly. Entertainment should never be a cause of financial pressure or mental distress.

Our responsible gaming policy applies to all players. We want to ensure that every member on our platform enjoys entertainment within healthy limits. We are always committed to keeping your experience a positive one.

Remember, gaming is entertainment — not a source of income. With the right mindset and by using our protection tools, a positive experience is entirely possible.

⚠️ Important: All services at 12jet are for persons aged 21 or older only. We enforce strict age verification measures to prevent access by minors.

Core principles of responsible gaming

  • Play for entertainment, not for profit
  • Do not go beyond your set budget
  • Set a time limit and stick to it
  • Do not place more bets to chase losses
  • Take a break when you are under stress
  • Do not hesitate to seek help when needed
  • Do not give access to anyone under 21
Protection Features

Our responsible gaming tools

12jet provides multiple effective tools to protect players, helping you stay within your limits.

Setting deposit limits

You can set a daily, weekly or monthly deposit limit. If this limit is reached, the system will automatically stop you, helping to prevent overspending.

Time-out

Temporarily close your account for a set period — from 24 hours up to 6 weeks. During this time you will not be able to play any games or make deposits.

Self-exclusion

If you feel gaming is having a negative impact on your life, apply for long-term self-exclusion. During this period, all access to your account will be completely blocked.

Betting history review

View a detailed history of all your gaming activity, wins, losses and spending. This information is very helpful for understanding your own patterns and making informed decisions.

24/7 Bengali support

Our live chat support team is available day and night for any issues related to responsible gaming. Speak in Bengali and get the help you need.

Minor protection

12jet strictly follows a 21+ age policy. If there are any minors in your household, make sure your account has password protection and do not forget to log out.

Awareness

Signs of problem gaming

Gaming problems do not always appear suddenly — they can grow gradually. Ask yourself the following questions:

  • Are you spending more than your set budget?
  • Are you placing more bets to recover lost money?
  • Are you hiding your gaming from family or friends?
  • Are you unable to stop gaming, even when you want to?
  • Is gaming affecting your work, family or studies?
  • Do you feel restless or stressed when you are not gaming?
  • Are you taking on debt or spending savings because of gaming?

If the answer to any of the above questions is "yes", contact us right now or take a temporary break.

Steps to Take

What to do if there is a problem?

1

Contact live chat

Speak directly with our 24/7 Bengali live chat support. Share your situation in detail — we will assist you with complete confidentiality.

2

Use account tools

Set a deposit limit or time-out. You can also apply for self-exclusion — this can be done from within your account.

3

Write by email

Send a description of your issue to [email protected]. Our team will respond promptly and take the necessary steps.

4

Take a break and recover

Step away from gaming for a while and spend time with family and loved ones. Mental health is the most important thing.

Detailed Guide

How the protection tools work

Using the tools below, you can manage your own gaming experience.

Deposit limit

Set a maximum daily deposit. Reducing the limit takes effect immediately; increasing it will take effect after a 24-hour cooling-off period.

Reality check

At set intervals, a pop-up will remind you how long your gaming session has been running, so you can make a conscious decision to continue or take a break.

Time-out

Keep yourself away from gaming for 1 day to 6 weeks. During this time it will not be possible to log in and no bonuses will be sent.

Permanent exclusion

Apply to close your account on a long-term or permanent basis. A specific cooling-off period must pass before this decision can be reversed.

📌 Remember: To activate any protection tool or for account-related assistance, contact our live chat directly or email [email protected]. We are always here for you.
21+ Policy

Protection of minors

12jet strictly limits its services to persons aged 21 or older. We follow an age verification process and are committed to keeping minors completely away from gaming.

If there are children or teenagers in your home, take the following steps:

  • Always use a strong password and log out
  • Enable parental controls on your device
  • Do not share your account details (ID, password)
  • If a minor uses the account, inform us immediately

Age verification policy

All services at 12jet are for persons aged 21 or older only. We verify age at the time of registration and reserve the right to carry out additional verification in cases of doubt.

For ages 21+

Need help? We are always here for you

Our 24/7 support team is ready to help in Bengali for any gaming-related issues. Contact us — in complete confidence.

Go to Live Chat View FAQ
[email protected]
Live Chat — 24/7 support available in Bengali
Enjoy Responsibly

Enjoy entertainment within your limits

Responsible gaming does not mean missing out on entertainment — it means enjoying it in a healthy way.

Cricket Betting

Bet responsibly on BPL, T20 World Cup and IPL.

View Cricket

Slots Games

Enjoy popular slot games within your set budget.

View Slots

12jet Casino

Play live casino games while staying within your limits.

View Casino

Learn more

Find detailed answers about responsible gaming in the FAQ.

Read FAQ
Frequently Asked Questions

Questions and answers about responsible gaming

Answers to frequently asked questions about responsible gaming are provided here.

Responsible gaming means using gaming as a form of entertainment, not as a source of financial stress or mental pressure. At 12jet, we want every player to enjoy gaming within their own means and time limits. For this, we follow multiple protection tools, 24/7 support and a clear age policy.

After logging into your account, go to the Account Settings section to set a deposit limit. You can set a limit for any period — daily, weekly or monthly. Reducing a limit takes effect immediately. Contact our live chat for further assistance.

A time-out is a temporary break — from 24 hours up to 6 weeks. Once this period ends, you can use your account normally. Self-exclusion is a long-term or permanent break, mainly for those who feel they have a gaming problem. Cancelling self-exclusion requires completing a specific cooling-off period.

All services at 12jet are for persons aged 21 or older only. We verify age during account registration. We take both technical and administrative measures to keep minors completely away from gaming.

First, know that seeking help is an act of courage. Contact our live chat right now or write to [email protected]. Our support team will help activate a time-out or self-exclusion on your account. Also speak with a trusted family member or friend.

No. Once self-exclusion is active, 12jet will not send you any promotional messages, bonus offers or marketing communications. No bonuses will be added to your account during this period. This is an integral part of our responsible gaming policy.

Our FAQ page has detailed information on responsible gaming and all other topics. You can also get answers to any of your questions by contacting our live chat directly or emailing [email protected]. Our team is available in Bengali 24/7 to serve you.